Total Quality Management

Now a days, Quality has become the most sought after business phenomenon and makes all the difference between a successful and a failure organization. The competition is getting tougher day by day. The stakes are higher. Quality counts in every aspect of the business, and improving quality is the key to satisfying both customers and stakeholders.

Total Quality Management (TQM) is the longest serving & surviving system of quality management from Japanese origin. TQM calls for the “Total” orientation, involvement, action and responsibility for each & every process, program, practice and tasks in the organization. This included Core processes, support processes, additional processes and management processes. The essence of TQM stands in the totality of Quality in each and every aspect of business. This system is a comprehensive systemic umbrella having most of the management, quality and statistical tools & techniques, to be employed uniformly across the departments and processes in the organization.

Recognizing the need for a quality system and long term planning program that meets the requirements of highly advanced automotive manufacturers and suppliers in a global market, several Japanese, European and US OEMs as well as related associations in their respective countries joined the TQM program in its own customized form and succeeded in reaping the benefits of a unified and total quality approach. While TQM is a total & comprehensive program in its own sense and can work stand alone, it has its inherent independence that makes it more practical over ISO 9001 or TS 16949 kind of QMS standards that are rigid in approach and generally refers to TQM for continual improvement, kaizen or structured improvement approach.

TQM is an amalgamation of important pillars like Total Quality Control (TQC), Total Employee Involvement (TEI), Total Process Control (TPC), Hoshin Kanri (Policy Deployment) and Nichi Jo Kanri (Daily Work Management).

TQM is an amalgamation of important pillars like Total Quality Control (TQC), Total Employee Involvement (TEI), Total Process Control (TPC), Hoshin Kanri (Policy Deployment) and Nichi Jo Kanri (Daily Work Management). Implementation of the TQM requires all these pillar implementation, which can be sequential or parallel, depending upon the maturity and adaptability of the organization and its human resource. It’s a real challenge to get the buy in of the existing team for changing their traditional way of working into TQM way of working.

Gurukul team is highly experienced in TQM practices as its core know how is of Japanese origin. We can help the clients achieve excellent results through total excellence services including but not limited to TQM implementation, TQM methodology and tools & techniques. To know more about our services please contact our representatives.