• Our Strong Philosophy

At Plakshi GyanTech we believe & promise to give total support & solution to our clients at reasonable cost, through our quest to strike balance between customer satisafaction and business volumes. We are totally committed in our core values of customer centricity, integrity and long term relationship perspective, that keeps us motivated, firm & flexible at the same time.

• Customers today want info on the fly

According to a new global survey, 55% of social media users want an answer to their query from businesses in less than four hours. Can big data help? Consumers expect companies to keep improving their level of service. They want their questions answered and problems solved in a timely, friendly, and efficient manner.

• Customers seek total solution providers

Customers today are more focussed on getting one stop solution providers who can build the fitting solutions for their problems or situations in totality. They do not like to be contacting more than one or at the most two suppliers or vendors or the service providers to solve their one set of problem. That's what is Plakshi GyanTech doing for years. We provide one stop solution in our domain.

• Customers are looking for 24x7 Services

Times have changed ever since the call centers started operating in the night shifts and females are now allowed to work in night shifts as per governmental regulations. These changes in working environment have brought change in doing business and ensuring availability of our services 24x7. Plakshi GyanTech support its customers 24x7.

• Self Care with Personal touch

Self-service is the present day's long-term solution to meeting customer expectations. Already, 70% of consumers are capable of handling a self-service option for commercial questions and complaints. Still, this doesn’t preclude the need for a personal solution: If self-service falls short, personal contact as a safety net is an absolute necessity. Plakshi GyanTech takes special care of it.

• Understanding Customer pains

Customers, like most people, don’t actually know what they want. They know what they need – they know their pain, their problem, their issue, or their challenge – but they don’t know how to solve it. Plakshi GyanTech strives in honest efforts and all resources in the direction of understanding the customer pains and problems. Our expert are apt in converting their needs in fitting products & services that they usually love to use.

• Don’t just sell. Engage

In today’s fast changing technology and relatively shorter attention spans of the customers, it makes brand loyalty increasingly short-lived. That’s why at Plakshi GyanTech, customer engagement begins not with selling but with engagement by building relationships and brand affinity. By the time, sales and marketing officers comes in contact with potential buyers and customers, almost 50% sales deeds have already happened. We ensure 360 degree engagement of the customers.