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We will respond to all customer queries within 2 working days. If you feel that you need to make a complaint or report abuse, then you can contact us on urza@gyantech.in or call us on +91-11-49424713 (Monday to Saturday 10am until 6pm, excluding holidays. We aim to resolve the problem within 10 working days. If you are unsatisfied with the initial response to your complaint, you can request that your complaint be escalated to our Director or Managing Director.